frequently asked questions

Stratton Court



Design & Specifications

Can structural changes be made to apartments?

Amendments can only be made to internal walls and at a potential cost. An application to our
management team is required to ensure building regulations are adhered to.

How many parking spaces are available?

There are 50 in total allocated as follows:
• 31 undercover spaces of which 3 are electrical recharge points and 1 is blue badge parking
• 2 dedicated staff spaces
• 8 along entrance road
• 9 within parking bays around the site
Please note: Each apartment has 1 parking space available on request at a nominal annual charge

Will there be free WIFI in all communal areas?


Are there any building specifications that support partially-sighted residents?

Signage will be sympathetic to both partially-sighted people and people with cognitive impairment.

Do we have energy performance certificates for the assisted living apartments?

Yes and these will be provided on completion.

What is the insulation between the walls?

The walls between the Units are constructed to comply with NHBC guidelines for party walls. These are constructed of solid concrete blocks with an insulated cavity between the walls. Therefore between each unit there is 100mm of solid concrete blockwork – 50mm insulation – 100mm solid concrete blockwork.

Will the plug sockets be installed higher for elderly people?

Yes – 450mm from finished floor level.

Can residents store bikes and electric buggies?

Yes – there is a bike store and an electric buggy store.

Will grab rails be provided in apartments?

One vertical grab rail will be included per apartment bathroom.

Are there loft spaces?

Due to the design of the roof, loft spaces are not available.

Who is responsible for the management of patios and balconies?

Stratton Court Village (Cirencester) Management Company Ltd is responsible for maintaining the
patios. Balconies, however, are the responsibility of the residents. All we ask is that patios and
balconies are maintained in keeping with the ambience of the overall village.

Are there smoke detector and heat detectors in all apartments and throughout the communal areas?

Yes. There are individual alarms in each apartment and smoke detectors in all communal areas.

What are the communal gardens?

Our village has wonderful raised gardens, communal gardening areas, and a summer house.

Will all apartments share the same gas/electricity services?

There is a communal heating system via a communal boiler. Gas and electricity are individuallymetered and billed, via the management company.

Will SKY TV sockets be accessible in the lounge and bedrooms?

Yes – via the brush plate.

What is the maximum height vehicle that can access the underground car park?


Will all kitchen appliances be provided as part of the purchase price?

All kitchen white good appliances are included, excluding washing machine and tumble dryer.

financing & purchasing

What is the £2,000 refundable deposit?

The £2000 refundable deposit is taken at the point of reservation. This refundable deposit takes an
apartment off the market and puts it into “reservation” status for 6 weeks. During this 6 week period
we would expect regular communication from the buyer, and begin moving forward with solicitors.

What is the ground rent charge?

The Ground Rent will be reviewed in line with RPI every 10 years (next review is 1 January 2027) and
on each successive 10 year anniversary of that date.

What happens if the buyer does not exchange within the six week period?

If solicitors have not been engaged then the £2000 deposit will be returned in full to the buyer. In the case that a buyer has a property to sell and has put it on the market. Regular communication with the estate agent marketing the buyers property and the buyer will determine whether the reservation fee is to be returned. Each circumstance will be judged individually.

Are the apartments available as a vacant investment?

No – we are committed to building a thriving community.

What is the cost of parking spaces?

£250 per annum charge per space.

What is the event fee and what are the levels?

The Event Fee (DMF) is applicable to cover major works and is applied at sale at the following levels:

1% of the market value of the property up to year 1, and goes up by 1% every year. This fee is capped however after year 9 at 10% and will not increase.

Which extras should be allowed for?

Utilities, Parking, Ground Rent, Service Charge, Deferred Membership Fee (DMF).


What does the service charge include?

Monitored CCTV systems around village
• External window cleaning
• Regular removal of rubbish
• Water and Sewerage
• Grounds maintenance
• Servicing of lifts
• 24/7 emergency call monitoring
In addition, other services will be available from time to time, which are provided at the sole discretion of
the management company. Examples of what these additional services may include:
• Private rooms and cinema
• Preferential members menus
• 1 hour per month of Domestic Services
• Employment of a village manager
• Aura local transport – up to 3 shared journeys to Cirencester per week

Is water and sewerage included in the service charge?


Which bills are included?

Water bills are included in your service charge. Gas and electric are not included and will be billed accordingly, as previously mentioned.

Who responds to the 24hr emergency monitoring service?

The 24/7 cally system is managed in-house and will go straight through to a member of the on-site team. The team member will attend the apartment, and then proceed to contact the emergency services. The response team will not be responsible for making clinical decisions, but will assist in communicating to emergency services.

Is the service charged fixed or will it be reviewed?

Our service charges are fixed for the duration of your residence at Stratton Court, albeit are subject to an
upward only annual inflationary adjustment on 1st April each year in line with the Consumer Price Index
(CPI). The current figures are correct as at April 2019.

How is the service charge collected?

By monthly direct debit.

Is there a 24hr call response?

Yes, and this is all standard as part of the basic service charge.


What provisions is there for transport at Stratton Court?

We run up to three shared journeys to Cirencester per week and additional services may be arranged at an extra charge.

Is there a regular bus service to Cirencester?

From Stratton Court Bus No. 852 to Cirencester runs every 1.45 hours.

Are there organised events within the village? Are they included in the service charge?

There will be a regular calendar of events, some will be included, some will be charged.

How are the 24hr CCTV security cameras operated?

The 24-hour CCTV is operated remotely with footage made readily available when required.

What hours will reception be covered?

10am – 5pm, 7 days a week.

Who will manage the grounds?

The management company will regularly maintain gardens and grounds throughout the year.

Is there a smoking policy?

There is a no smoking policy in public & communal areas.

What type of equipment will be included in the onsite gymnasium?

Exercise bike, treadmill and exercise mats.

How will postal services be managed?

There will be a communal mailbox for outgoing mail, plus each apartment will have its own individual mailbox.

What is the pet policy at Stratton Court Village?

We are happy to accept family pets, if they are well-trained and managed by owners. Dogs need to be kept on a lead on pathways at all times within the grounds of Stratton Court Village. All pet owners need to put a request in writing to Head Office in order to receive formal permission of acceptance of a pet. Exotic pets may be accepted, but permission needs to be sought in writing from Stratton Court Village (Cirencester) Management Company Ltd.

How often will the village maintenance checks be conducted?

Maintenance Manager will conduct a weekly environmental risk audit, but there will be daily security checks.

How often will the external windows of the communal building be cleaned?

Every 6 weeks.


How far is Cirencester town centre?

Stratton Court is 1.5 miles from Cirencester town centre.

Is there a good dog walk close to Stratton Court Village?

Yes – along Gloucester Road walking close to the Daglingworth Stream and on to the River Churn, going through a parkland en route.

Who are the local opticians?

1. R J Holmes Opticians, 6 Castle Street, Cirencester, GL7 1QA

2. Haine & Smith Opticians, 6c Cricklade Street, Cirencester, GL7 1JH

3. Leightons Opticians Cirencester, Merchants House, 39-41 Dyer Street, Cirencester, GL7 2PP

Who are the local dentists?

1. Cirencester Dental Practice, 12 Castle Street, Cirencester, GL7 1QA

2. Chipping Manor Dental Practice, 56 Ashcroft Road, Cirencester, GL7 1QX

3. Genix Healthcare Dental Clinic, Dugdale Road, Cirencester, GL7 2DA

Which GP practices are close to Stratton Court Village?

1. The Park Surgery, Old Tetbury Road, Cirencester, GL7 1US

2. The Phoenix Surgery, 9 Chesterton Lane, Cirencester, GL7 1XG

3. St. Peter’s Road Surgery, 1 St. Peter’s Road, Cirencester, GL7 1RF

4. The Avenue Surgery, 1 The Avenue, Cirencester, GL7 1EH

Which are the nearest local supermarkets?

1. Waitrose, Sheep Street, Cirencester, GL7 1SZ

2. Tesco, Cricklade Road, Cirencester, GL7 1NP

3. Marks & Spencer, 42 Dyer Street, GL7 2PF